The CX Goalkeeper had the great opportunity to interview Miles C. Thomas
LinkedIn Headline: Chief Experience Officer – Creating Customer Centric Companies -Global customer service & experience leader – Contributing author CX3 – Chair of CX Judges – Top CX Influencer 2021/22
Highlights:
- 00:00 Game Start
- 01:18 Miles’ Introduction
- 02:28 Miles’ Values
- 04:10 Holistic Experiences
- 05:10 The Holistic Experiences Model: CX Strategy, Leadership & Culture, Customer Intelligence, Employee Empowerment & Experiences and Service Experience
- 09:35 Assessment & Next steps
- 10:40 The biggest potential is in Customer Intelligence
- 11:25 The defining of a great Service Experience
- 13:55 The Role of Employees
- 15:20 Leadership & Culture – Servant Leadership
- 17:00 What does happen after the assessment of the 5 pillars?
- 19:22 What we are discussion about CX in 10 years?
- 21:55 Miles’ book suggestion
- 22:30 Miles’ contact details
- 23:05 Miles’ Golden Nugget
and much more… http://www.cxgoalkeeper,com/MilesCThomas2
His Contact Details:
Thank you, Miles!
#cxgoalkeeper #customerexperience #podcast #leadership
