How to turn Your Employees into Lead Magnets and Customer Advocates with Jill Raff

The CX Goalkeeper had the great opportunity to interview Jill Raff

LinkedIn Headline: Expert Insights Turning Employees Into Advocates and Customer Magnets Consultant, Speaker, Show Host, Author, CEO/Founder of Jill Raff Group, LLC

Highlights:

• 00:00 Game Start

• 01:00 Jill’s introduction

• 05:00 Jill’s values

• 06:19 EX2CX definition

• 8:03 the importance of employee experience

• 10:15 Inside-Out Methodology

• 18:03 The 3 “Es” plus one E

• 23:15 Jill’s Definition of Employee Experience

• 25:10 What are we discussing in Employee Experience in 10 years from now?

• 27:09 Employees: Partners and not “being depending”

• 28:15 Jill’s contact details

• 30:28 Jill’s book suggestion

• 31.59 Jill’s Golden Nugget

• 33:25 Game End

… more on: http://www.cxgoalkeeper.com/jillraff

Jill’s Contact Details:

–https://www.jillraff.com/

• https://www.linkedin.com/in/ex2cx-expert/

• https://www.youtube.com/channel/UC5Zr7Espyc1cM08zXwKmxiA

Thank you, Jill.

#customerexperience #employeeexperience #cxgoalkeeper #podcast #leadership #ex2cx