The CX Goalkeeper had the great opportunity to interview Ilenia Vidili
LinkedIn Headline: Customer Centricity Advisor | Author of Journey to Centricity | Keynote Speaker
Highlights:
00:00 Game Start
00:32 Ilenia’s Introduction
02:27 Ilenia’s Values
04:22 Where does the idea from your book come from?
07:15 The balance between maximizing profit and humanizing business
11:51 Purpose & how can companies reshape their purpose to pursue customer centricity
17:41 Empathy
22:11 Is it possible to train empathy?
24:33 Trust
28:44 Ilenia’s biggest learning from the book
29:34 The future of Customer Experience
30:48 Ilenia’s book suggestion
31:17 Ilenia’s contact details
31:47 Ilenia’s Golden Nugget
and much more on https://www.cxgoalkeeper.com/IleniaVidili
#journeytocentricity #cxgoalkeeper #customerexperience #podcast #leadership
