MarTech: How customer journey orchestration affects process: Getting started on CJO

Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation

This article was originally posted at MarTech.org. You can read the original here.

If you are considering implementing customer journey orchestration (CJO), then you most likely already know some of its benefits.

These include providing more and better opportunities to coordinate how a customer sees offers across channels and guiding that customer toward a conversion opportunity. However, the multi-channel marketing approach CJO utilizes also means that things can get more complicated.

In this second part of this three-part series, we’ll explore three critical processes that organizations successful with customer journey orchestration excel at. 

This article was originally posted at MarTech.org. You can read the original here.