Newsletter
Contents: Industry News | Latest Episodes | One Amazing Thing | Upcoming Events | Articles
Industry News
Launch follows Wunderkind’s award-winning campaign with IPG Team Beauty and Ulta Beauty, recognized by AdExchanger
The integrated platform provides easy-to-use design and no-code landing page tools to more than 300K brands, agencies and entrepreneurs
Fullstory, a leading behavioral data company, today unveiled findings from its 2025 Behavioral Insights Benchmark Report, analyzing year-over-year trends in user digital experience across platforms.…
XM Cloud empowers teams to move faster, personalize smarter, and create independently
From the creators of the award-winning The Agile Brand with Greg Kihlström podcast, comes a new show that goes beyond theory. It brings you real-world…
Pega today announced it has signed a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS). The collaboration will empower clients to harness the…
The Agile Brand with Greg Kihlström® Podcast
Expert mode MarTech, CX, and AI. Catch on: Apple | Spotify | Amazon
Agility requires seeing past vanity metrics to the durable value hidden in customer relationships. When customer acquisition costs climb and privacy affects easy targeting, only…
Today we’re going to talk about personalization maturity, the role of machine learning, deep learning, and generative AI in driving relevance, and how to future-proof…
Agility requires us to constantly evaluate how technology like AI reshapes the relationships between brands and consumers—sometimes for better, sometimes for far more complex. The…
Agility in CX is about answering customers before they finish the thought. If you can’t evolve at that pace, you’re already behind. Today we’re going…
One Amazing Thing with Greg Kihlstrom™
See it in action on our video show. Catch it on YouTube
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It’s not enough to just communicate with customers. How, where, and when you communicate provides the opportunity to build a connection with a customer, which drives loyalty, lifetime value and more. Welcome to One Amazing About Acoustic. Today we’re talking with Michael Taylor, Chief Customer Officer at Acoustic and he will be sharing one amazing thing about their platform with us today.
Our Other Shows
B2B Agility with Greg Kihlström™ Podcast |
Delighted Customers with Mark Slatin |
Worth Knowing with Bonnie Habyan |
Business Transformation Pitch with the CX Goalkeeper |
Expert Mode Articles
Marketers spend millions perfecting pre-purchase experiences—polished campaigns, seamless checkouts, personalized offers. But Riikka Söderlund has a blunt message: if your inventory strategy isn’t just as polished, none of it matters. As Chief…
Marketing leaders talk a big game about “customer-centricity,” but too often that phrase is code for “sell harder with friendlier emojis.” In Belgium’s hyper-competitive telco market, Telenet turned that trope on its…
Digital agility is often associated with sweeping transformation—new platforms, new features, and reorgs aimed at unlocking growth. But for Jaxon Repp, Field CTO at Harper, the real secret lies in milliseconds. In…