Artificial intelligence is reshaping how businesses communicate, both internally and with customers. RingCentral’s latest research report, RingCentral Trends 2025: The state of AI in business communications, provides a comprehensive look at AI’s current role and future potential in the business world.
Drawing insights from 625 decision-makers across various industries, the report explores four key themes: adoption, fraud and trust, investment, and return on investment (ROI). This report will be updated bi-annually, ensuring it remains a current and valuable resource for businesses navigating the evolving landscape of AI in communications. With each iteration, it will offer fresh insights and trends, making it the go-to reference for understanding the state of AI in business communications.
When we talk about business communications, we’re referring to the various ways organizations interact and exchange information, both internally and externally. This encompasses a wide range of activities, including written correspondence, verbal exchanges, digital messaging, and everyday conversations. Business communications serve to convey important information, build relationships, facilitate decision-making, and drive organizational goals.
