The CX Goalkeeper had the great opportunity to interview Melanie Mingas
LinkedIn Headline: Editor-in-chief, CX Network, IQPC Digital
Highlights:
00:00 Game Start
00:34 Melanie’s introduction
01:51 Melanie’s Values
03:01 The Evolution of CX
05:57 Digital CX
12:39 Data
17:40 Conversational AI
21:06 Automation
23:30 Sustainability
27:16 The Impact on CX Professionals
31:29 The Future
33:46 Book Suggestion
35:43 Contact Details
36:09 Golden Nugget
and much more
Melanie’s Contact Details:
https://www.linkedin.com/in/melanie-mingas-8351b817/
https://www.linkedin.com/company/cx-network/
