118: #118 Brand and the Center of Experience
Your brand is a vital component in a successful customer and employee experience
117: #117 Bold Leadership in Times of Change
Today we’re going to talk about how to exhibit bold leadership in times of change, and the need to build mutual trust between leadership and employees for the long term sustainability of an organization. To help me discuss this topic, I’d like to…
The CXWG2020 & “The Customer Experience Playbook” with Jonathan Daniels – S1E1
Jonathan Daniels is very well known in the CX world. He is the author of the book “The Customer Experience Playbook” He is dedicating his time co-creating, training and coaching organisations and leaders, giving practical tips on becoming…
116: #116 Silos and experience
How do internal barriers prevent you from having great employee and customer experience?
115: #115 Version Next, Now Part 4, Episode 3: Security-Built Culture w/ Gerard Lendore, TEKsystems
The pace of change and digital disruption already stretched security teams to their limits. The proliferation of endpoint devices expanded attack surfaces. The escalating sophistication, volume and velocity of cyberattacks require 24/7 monitoring….
114: #114 Calculating the Value of CX
You can’t manage what you don’t measure. Let’s apply that to customer experience as well.
#113 Version Next, Now Part 4, Episode 2: Security-Built Culture w/ Kory Patrick, TEKsystems
The pace of change and digital disruption already stretched security teams to their limits. The proliferation of endpoint devices expanded attack surfaces. The escalating sophistication, volume and velocity of cyberattacks require 24/7 monitoring….
112: #112 Creating a Center of Experience
How an enterprise can create a center of excellence that combines customer and employee experience.
111: #111 Version Next, Now Part 4, Episode 1: Security-Built Culture w/ Mike Mulligan, TEKsystems
The pace of change and digital disruption already stretched security teams to their limits. The proliferation of endpoint devices expanded attack surfaces. The escalating sophistication, volume and velocity of cyberattacks require 24/7 monitoring….
110: #110 Employees and Intrinsic Motivation
What’s the difference between extrinsic and intrinsic and how can it benefit your organization?