152: #152: Agile Customer Experience with Steve Pappas
Today we’re going to talk about adaptability and agility in Customer Experience, and how CX is a shared responsibility within an organization. To help me discuss…
CX Goalkeeper with Pascal Kaufmann – S1E28 is about human level artificial intelligence
The CX Goalkeeper had a smart discussion with Pascal Kaufmann My learnings: – It is possible to create human level AI – Deep learning and Machine…
The impact of rebranding
In many ways, rebranding a 100 + year old legacy corporation through the lens of equity and inclusion put Booz Allen Hamilton (BAH) ahead of its…
CX Goalkeeper with Ian Golding – S1E27 is about boosting CX professionals’ motivation
The CX Goalkeeper had a smart discussion with Ian Golding, the CX specialist (and not expert) Ian is THE Global Customer Experience Specialist (and not expert!).…
CX Goalkeeper with Bjoern Kaelin – S1E26 is about leadership, empathy and the ART of collaboration
The CX Goalkeeper had a smart discussion with Björn Kälin My learnings: His definition of empathy: feeling into something. The target is to understand customers’ feelings…
151: #151: Office planning for the future of work with David Cornbrooks, Savills North America
Today we’re going to talk about the return to the office and how it is causing companies to need to be nimble and adaptive in their…
150: #150: Meaningful Business Transformation with Andrew Deutsch, Fangled Technology
Today we’re going to talk about creating meaningful change in organizations. While most leaders say they want their company to be forward-thinking and stay ahead of…
149: #149: Retaining our humanity in a remote work world with John Friedman
Today we’re going to talk about some of the things that a shift to remote work has changed that may have gotten less notice than some…
