147: #147: Creating Repeat Customers with Shep Hyken

147: #147: Creating Repeat Customers with Shep Hyken

Jun 3, 2021

Today we’re going to talk about a critical component of the customer experience: creating customer loyalty so you have satisfied customers, advocates for your brand, and, ultimately customers who COME BACK for more. To help me discuss this topic,…

146: #146: Building a Customer-Centric Organization with Ilenia Vidili

146: #146: Building a Customer-Centric Organization with Ilenia Vidili

Jun 1, 2021

Today we’re going to talk about building a customer-centric organization, and how to balance profits, technology, and culture while doing so. To help me discuss this topic, I’d like to welcome Ileniah Vidili, Customer Experience Advisory and…

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