480: #480: Search and the Customer Experience, with David Ting, Zenni Optical

Recently, Zenni Optical, the world’s leading online eyewear retailer with more than 50 million frames sold worldwide, chose the Algolia AI Search platform to improve its customer experience and elevate its position as a leading destination for online prescription eyewear. This change helped contribute to a 34% surge in search revenue, amongst other benefits.

Today we’re going to talk about the power of search in improving the customer experience and generating greater revenue.

To help me discuss this topic, I’d like to welcome David Ting, CTO at Zenni Optical.

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