The CX Goalkeeper had the great opportunity to interview Mandisa Makubalo
LinkedIn Headline: Founder & Principal Practitioner at Unlimited Experiences SA
Highlights:
00:00 Game Start
00:46 Mandisa’s introduction
01:48 Mandisa’s value
02:55 The idea of the article “5 Steps On How To Set Up Your CX Business Unit”
05:59 Overview of the article “5 Steps On How To Set Up Your CX Business Unit”
07:17 The 4 tips
10:51 The meaning of Design for Value
14:38 The 5 steps described in “5 Steps On How To Set Up Your CX Business Unit”
25:52 The masterplan
28:42 The future of CX
30:36 Mandisa’s book suggestion
32:35 Mandisa’s contact details
33:37 Mandisa’s Golden Nugget
and much more https://www.cxgoalkeeper.com/MandisaMakubalo
Thank you, Mandisa.
#cxgoalkeeper #customerexperience #podcast #leadership
