The Delighted Customers Podcast with Mark Slatin
Top 25 Management Podcast on Apple’s US Charts
Follow on: Apple | Spotify | Empowered CX Website
The show that explores tips, frameworks, and methods to delight customers
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.
The Delighted Customers podcast is presented by The Agile Brand and produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content.
Learn more about Mark Slatin on the Empowered CX Website.
Articles & Podcast Episodes
Latest
S1 | 83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak
Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak Have you ever wondered why some celebrities create a swarm of superfans that become lifelong advocates for them (and others, not so much)? My guest on this episode…
Keeping customers as a primary focus
This article was based on the interview with Fred Reichheld by Mark Slatin for The Delighted Customers Podcast with Mark Slatin. Listen to the original episode here: In the podcast interview featuring Fred Reicheld, the concept of “Center customer in…
S1 | 81: Strategies for making cx your growth engine
Jennifer Ashman is a CX thought leader and experience design expert. She has been in the field for over two decades and is a Professor of Practice at Michigan State University, where she teaches Experience Design in the Master’s Degree…
S1 | 81: Strategies for making cx your growth engine
You’ve just been hired as the Chief Experience Officer to run a financial services firm. What are the keys to driving sustained success? Join CXO Eric Smuda share his insights on the keys (and the challenges) to leading successful change…
S1 | 80: Designing Experiences that drive loyalty
How can you design experiences to drive customer loyalty? Kevin Budelmann is an Experience Design expert, a professor at both Michigan State and Northwestern Universities, and authored Brand Identity Essentials. He brings over a quarter-century shaping design, strategy, and brand…