The Delighted Customers Podcast with Mark Slatin
Top 25 Management Podcast on Apple’s US Charts
Follow on: Apple | Spotify | Empowered CX Website
The show that explores tips, frameworks, and methods to delight customers
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.
The Delighted Customers podcast is presented by The Agile Brand and produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content.
Learn more about Mark Slatin on the Empowered CX Website.
Articles & Podcast Episodes
Latest
S1 | 79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic
Dr. Judy Wolfe, who still practices as an ER doctor, talks about the transformative power of patient experience in healthcare. We dive into the critical role of trust, and how reimagining job titles and communication training can revolutionize caregiver-patient interactions.…
S1 | 78: Three Keys to Driving Customer Advocates
Keith Ferguson brings his wealth of experience as an entrepreneur along with his career in academia (MSU and FSU) to share his wisdom on customer advocacy. Keith defines customer advocacy and then we talk about the financial impact of having…
S1 | 77: Joe Pine: The Origin of “Customer Experience,” The Experience Economy, and What’s Next
Joe Pine is on my Mount Rushmore of Customer Experience. He shares the exact moment, quite by accident, that the concept of “experience” as the next economy after the service economy was hatched. In 2020 Mr. Pine and his…
S1 | 76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt
Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt I can’t think of a better illustration of how to prove the ROI of Customer Experience. Ron Holt sees opportunities in bad customer experiences. In fact, he…
S1 | 75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator
What’s the Pioneering Edge for Today’s CX Leaders according to NPS Creator, Fred Reichheld? There’s so much to unpack in this episode: Fred shares about a personal vulnerability What’s the right way to listen to customers? What is the huge…