The Delighted Customers Podcast with Mark Slatin
Top 25 Management Podcast on Apple’s US Charts
Follow on: Apple | Spotify | Empowered CX Website
The show that explores tips, frameworks, and methods to delight customers
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.
The Delighted Customers podcast is presented by The Agile Brand and produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content.
Learn more about Mark Slatin on the Empowered CX Website.
Articles & Podcast Episodes
Latest
S1 | 75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator
What’s the Pioneering Edge for Today’s CX Leaders according to NPS Creator, Fred Reichheld? There’s so much to unpack in this episode: Fred shares about a personal vulnerability What’s the right way to listen to customers? What is the huge…
S1 | 74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler
Someone once said Marketing creates the brand promise and CX delivers it. But too often there’s a gap between the two that’s eroding customer loyalty and business performance. Nick Zeisler is a Lean Six Sigma expert and Professor of Practice…
Welcoming The Delighted Customers Podcast to The Agile Brand family
A little over six years ago, I started my own podcast journey. Having recently sold my marketing agency, I could now turn my focus from the day-to-day of running an agency to sharing what I’ve learned in my work consulting…