The CX Goalkeeper had the great opportunity to interview Dr. Janelle Barlow
LinkedIn Headline: Founder, A Complaint Is a Gift
Highlights:
00:00 Game Start
01:18 Janelle’s career highlights
02:50 Janelle’s values
04:37 how do you define a complaint?
07:24 Legitimate complaints
10:30 Feedback
12:41 Reducing complaints to zero. does it make sense?
15:22 Skills required to handle complaints
17:30 Physical and digital complaints handling
25:55 The Future of Complaints
27:47 Janelle’s book suggestion
29:33 Janelle’s contact details
30:38 Janelle’s Golden Nugget
and much more on https://www.cxgoalkeeper.com/JanelleBarlow
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