My Courses
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276: #276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought
Today we’re going to talk about using Artificial Intelligence to improve the Customer Experience. To help me discuss this topic, I’d like to welcome Deon Nicholas, Co-Founder and CEO, Forethought, and who previously built products and…
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275: #275: Creating a Winning Product Roadmap to Improve a Company’s Innovation Success Rate with Tony Ulwick
Today we’re going to talk about creating a winning product roadmap to improve a company’s innovation success rate. To help me discuss this topic, I’d like to welcome Tony Ulwick, Founder and CEO of Strategyn. RESOURCES The Agile Brand…
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274: #274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems
I’m excited to introduce part 2 of a special series about the efforts, seemingly every company is on, to modernize their business through digital transformation. This series is brought to you by TEKsystems, an industry leader in Full-Stack…
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273: #273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems
I’m excited to introduce part 1 of a special series about the efforts, seemingly every company is on, to modernize their business through digital transformation. This series is brought to you by TEKsystems, an industry leader in Full-Stack…
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272: #272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia
Today we’re going to talk about Customer Experience and Employee Experience and how these are forever unified. For the show today, to help me discuss this topic, I’d like to welcome David Ostberg, Solutions Principal, Employee Experience at…
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271: #271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia
The practice of Customer Experience is continually evolving, and practitioners need to adapt to these changes, incorporating new methods into existing programs while retaining valuable information over time. Today we’re going to talk about Customer…
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270: #270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software
Today we’re going to talk about setting boundaries and expectations during the sales cycle to prevent poor performance or disappoint down the line. To help me discuss this topic, I’d like to welcome Craig Colby, President of OneStream Software….
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269: #269: When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity
Today we’re going to talk about making the most of your customer data to benefit both your customers, your employees, and business outcomes. Brands know customer data is one of their most valuable assets, but many continue to struggle to put it to…
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268: #268: Building a Strong Remote Work Culture with Tim Brackney, COO, RGP
Today we’re going to talk about building a strong culture that thrives in a remote work environment. To help me discuss this topic, I’d like to welcome Tim Brackney, President and COO of RGP, a global consulting firm that helps Fortune 1000…
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267: #267: Success with influencer marketing, with Magda Houalla, Aspire
Today we’re going to talk about how to be successful with an authentic influencer marketing campaign. To help me discuss this topic, I’d like to welcome Magda Houalla, Director of Marketing Strategy at Aspire. Resources Learn more about Aspire: …
