My Courses
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235: #235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk
After nearly two years of continual adaptation and transformation, companies and their leadership need to start looking to the future in order to meet rising consumer expectations for service and overall experience. Today we’re going to talk about…
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234: #234: Building Places for the Future of Work with Marian Marquez, Arlington Economic Development
While hybrid and remote work are here to stay in many roles across most industries, there is an even greater need for the creation of spaces that can incorporate what the workforce needs to both live and work. Today we’re going to talk about what it…
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233: #233: Voice of the Customer and Product Roadmaps with Matt Young, User Voice
Today we’re going to talk about the role of the voice of the customer in driving product roadmaps. To help me discuss this topic, I’d like to welcome Matt Young, CEO of User Voice.
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232: #232: Predictive Brand Intelligence with Grant McDougall, Co-Founder & CEO, BlueOcean
Today we’re going to talk about using AI and Machine learning to achieve predictive brand intelligence, and what this means for marketers in a shift to a world of first-party data strategies. To help me discuss this topic, I’d like to welcome…
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231: #231: Success Outside Your Comfort Zone with David Wood, Focus.ceo
Today we’re going to talk about the value of experimentation and getting outside of your comfort zone, and how this can lead to results both personally and professionally. To help me discuss this topic, I’d like to welcome David Wood,…
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230: #230: Experience Level Agreements with Weston Morris, Unisys
Today we’re going to talk about XLAs – experience level agreements, and how they have an opportunity to transform how IT products and services are delivered and measured. To help me discuss this topic, I’d like to welcome Weston Morris, Director…
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229: #229: Business Growth Through Customer Insights with Darshan Metha, iResearch.com
Today we’re going to talk about the value of customer insights to business growth and how organizations can more easily understand their key audiences. To help me discuss this topic, I’d like to welcome Darshan Mehta, Founder of iResearch.com and…
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228: #228: Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network
Today we’re going to talk about the current state of customer engagement, and what organizations can do to improve customer relationships by nurturing meaningful two-way relationships. To help me discuss this topic, I’d like to welcome Matt…
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227: #227: Telling the Story of Innovation, with Jon Ebert, John Deere
Today we’re going to talk about the value of storytelling for brands that continue to evolve as the role of technology continues to grow within even the most established of industries. To help me discuss this topic, I’d like to welcome Jon Ebert,…
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226: #226: Winning over CX skeptics, with Sami Nuwar, Medallia
Today we’re going to talk about CX skeptics and how to win them over to adopting customer-centric thinking in a meaningful way. To help me discuss this topic, I’d like to welcome Sami Nuwar, Customer Experience Advisory at Medallia.
