My Courses
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244: #244: Is your business ready to run without you? with Jeff Finney, Author and Entrepreneur
Is your business ready to run without you? Today we’re going to talk about learning to let go as a business owner and giving more control over to your team members. To help me discuss this topic, I’d like to welcome Jeff Finney, owner of Ultimate…
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243: #243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala
Today we’re going to talk about building a smart, scalable customer success program that utilizes the best of people, processes, and software. To help me discuss this topic, I’d like to welcome Sonciary Pérez, Co-Founder of Quala, and Mentor with…
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242: #242: Scaling your business while maintaining great CX with Tyler “Sully” Sullivan of Bombtech Golf
Today we’re going to talk about the importance of understanding your customers, as well as how to find ways to meaningfully scale your business while remaining successful. To help me discuss this topic, I’d like to welcome Tyler “Sully”…
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241: #241: Delivering Meaningful Customer and Business Value with Preethi Madhu, CEO, Greyamp Consulting
Today we’re going to talk about going beyond the theory of agility and towards delivering meaningful customer and business value. To help me discuss this topic, I’d like to welcome Preethi Madhu, CEO, Greyamp Consulting.
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240: #240: Uniting people, processes & platforms towards a common goal with Susan Rothwell, CRO at Vericast
Today we’re going to talk about unifying sales teams and bringing people, processes, and platforms together to achieve a common goal. To help me discuss this topic, I’d like to welcome Susan Rothwell, CRO at Vericast.
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239: #239: Career Agility with Erik Cabral, On Air Brands
Today we’re going to talk about the importance of agility in your career and how to know when to make a big or even a little change. To help me discuss this topic, I’d like to welcome Erik Cabral, Founder & CEO of On Air Brands
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238: #238: Success with Google Ads with Sean Marshall, Attribution
Today we’re going to talk about how both B2C and B2B marketers can utilize Google Ads for the greatest success, and how to overcome some of the challenges that recent changes have posed. To help me discuss this topic, I’d like to welcome Sean…
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Relay Network Blog: Meaningful Two-Way Customer Relationships
The Relay Network blog featured my interview with their CEO, Matt Gillin where we discuss meaningful two-way customer relationships and how customer communication and engagement plays a critical business role.
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237: #237: The Power of Decision Intelligence, Part 1, with Devang Pandya of TEKsystems
I’m excited to introduce a special series about the power of decision intelligence. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application. To help me discuss…
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236: #236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial
Organizational change of any kind requires a mix of people, processes, and technology. While the technology component is an important aspect of this mix, it is often people and processes that have the most opportunity to allow an initiative to…