My Courses
-
CX Goalkeeper with Peter Dorrington – S1E10 is about predictive behavioral analytics and its “real” use cases
The CX Goalkeeper had a smart discussion with Peter Dorrington Peter is an event host & moderator, executive advisor, CX analytics expert, award-winning CX Influencer, and inventor of Predictive Behavioural Analytics (PBA). He is the founder of…
-
121: Episode 121: Agile Entrepreneurship w/ Domenic Rinaldi, Sun Acquisitions
When is the right time to start or buy a business? Today we’re going to talk about entrepreneurship in the midst of a global pandemic. To help me discuss this topic, I’d like to welcome Domenic Rinaldi, Managing Partner, Sun Acquisitions, LLC.
-
CX Goalkeeper with Nate Brown – S1E9 is about the learning experience as an enabler to make people’s life better
The CX Goalkeeper had a smart discussion with Nate Brown Nate Brown is the Chief Experience Officer at Officium Labs, and the Co-Founder of CX Accelerator. His sweet spot is helping employees to understand the customer journey and how they play in…
-
120: #120: Iterating and Optimizing from Experiences with Jerry Abiog
Today we’re going to talk about how to be more agile by learning from our experiences, both good and bad. While tales of wild success are what we often remember about business leaders and leading companies, but failures, missteps, and missed…
-
CX Goalkeeper with Francesca Tempestini second half – S1E8 is about the whole employee experience at Disney
The CX Goalkeeper had a second smart discussion with Francesca Tempestini. Francesca is speaking about the employee experience at Disney, as she worked there for 5 years. Are you smiling when you are speaking about your former employer? Francesca…
-
119: Episode 119: Wellbeing and Agility with Lee Chambers, Essentialise Workplace Wellbeing
Today we’re going to talk about the importance of workplace wellbeing and how it is vital to both employees and the organizations they work within. While many organizations want to improve their employee experience, many are not taking the proper…
-
The CX Goalkeeper with Miles C. Thomas is about 5 steps to great service and great experiences
Miles C. Thomas is the global head of customer service and experience at International Baccalaureate. Founder HumanizedCX & CX Wales. Chair of Judges at the CX awards and internationally recognized CX leader. A customer experience, success,…
-
CX Goalkeeper with Ana Maria Zumsteg (2nd half) speaking about the silver lining among relationship NPS, transactional NPS and employee NPS
Ana Maria Zumsteg – S1 E6 – second half ….with more than 20 years of CX work at Zurich Insurance and experience in implementing CX measurement tools & understanding customers’ needs across 30+ countries, Ana Maria shared some of her top…
-
CX Goalkeeper with Ana Maria Zumsteg is about NPS and building long-lasting relationships with customers
With more than 20 years of CX work at Zurich Insurance and experience in implementing CX measurement tools & understanding customers’ needs across 30+ countries, Ana Maria shared some of her top learnings. Ana Maria implemented the NPS framework…
-
CX Goalkeeper with Francesca Tempestini – S1E4 is about Disney magic – the employee experience of a cast member during the first days at Disney
Francesca Tempestini Serie 1 – Episode 4 Are you smiling when you are speaking about your former employer? Francesca Tempestini continuously smiled during this smart discussion about her experience at Disney as a cast member. Francesca Tempestini is…