My Courses
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#781: CommerceIQ CMO Sai Koppala on retailer resilience through intelligent operations
Today, we’re going to talk about how leading retail brands are navigating complex economic pressures like tariffs and inflation—not by resorting to the old tactics of deep discounts or across-the-board price hikes, but by deploying AI to create a more resilient and intelligent operation. We’ll explore how AI is helping brands maintain pricing stability, turn…
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Expert Mode: How AI Is Transforming Retail Media from Ad Channel to Profit Engine
For years, the promise of retail media networks (RMNs) has been shimmering on the horizon—a high-margin revenue stream for retailers and a direct line to the point of purchase for CPG brands. Yet, for many, the reality has felt less like a strategic revolution and more like a digital version of the in-store circular. The…
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Expert Mode: The New Retail Imperative: Thriving on Real-Time Data Agility
The old playbooks, the reliable dashboards, and the comfortable strategies of yesterday are proving to be liabilities today. In this environment, agility isn’t just a buzzword; it’s the fundamental requirement for survival and, more importantly, for dominance. The question is no longer *if* we need to adapt, but *how* we build an operational model that…
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Sinch: The New Standard: AI-Powered Conversational Messaging Transforms Peak Season CX
New data from Sinch highlights a significant acceleration in the adoption of AI-powered conversational messaging, particularly during high-stakes periods like Black Friday. This shift indicates that richer, interactive communication channels are no longer optional but are becoming a fundamental component of effective customer experience strategies.
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AI-powered conversational messaging drives global Black Friday momentum, Sinch data shows
Early global platform data from Sinch (Sinch AB publ) shows that Black Friday on November 28 triggered a clear shift toward richer, AI-powered conversational messaging formats.
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#780: Third-party partner experience and security with Haider Iqbal, Thales
Today, we’re going to talk about a critical, yet often overlooked, aspect of brand agility: the digital experience we provide to our third-party partners. From marketing agencies to technology vendors, these relationships are essential, but the very processes meant to enable them—like onboarding and system access—can often be the source of massive friction, security risks,…
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Expert Mode: Preparing for Your Next Customer—The AI Agent
We are on the cusp of an era where our carefully crafted brand messages, sophisticated user experiences, and multi-million dollar campaigns may be interpreted not by a person, but by a machine. This is the world of agentic commerce, where consumers deploy their own AI agents to research, negotiate, and purchase on their behalf.
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#779: Denodo CMO Ravi Shankar on why good data is critical to AI success
While everyone focuses on the glamour of AI models and algorithms, the reality is that most enterprise initiatives stall or fail at the data layer. We’ll be discussing why even modern data warehouses can create new roadblocks, and how a different approach to data management can make your enterprise data truly AI-ready. To help me…
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Expert Mode: AI’s Role in De-Risking the Enterprise and Unlocking True Agility
In the modern enterprise, “agility” is a term that has been discussed to the point of exhaustion. We all strive for it, build teams around it, and invest in technology to enable it. Yet, for many in leadership, particularly those overseeing vast, multi-year initiatives, true agility remains elusive.
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#19: Five Ways to Power Up Your Dreams: Lessons from a Mother-Daughter PR Dynasty
From hot pink power suits to pandemic pivots, Suzi McCoy and Katie Dubow have built more than a PR firm—they’ve grown a legacy. As the mother-daughter team behind Garden Media …
