My Courses
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Brand Expansion Builds Trust, Until Operations Break It: New Radial Research
Findings show consumers are twice as likely to experience delayed or inconsistent deliveries from TikTok Shop compared with Amazon and Walmart Marketplace
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Yesterday’s Marketing Technology and AI News | July 14, 2026
Yesterday’s martech news, July 13, 2026: The Trade Desk activates 28M Seven-Eleven Japan shoppers’ purchase data, plus AI visibility and ecommerce shifts.
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Expert Mode: From Mainframe to Modern CX: Unlocking Agility with AI-Augmented Modernization
For many enterprise marketing leaders, the words “mainframe modernization” trigger a familiar, low-grade sense of dread. It represents the monolithic, often inscrutable legacy systems that stand between your ambitious customer experience strategies and their real-world execution. This is the technical debt that slows down product launches, complicates personalization efforts, and makes true omnichannel orchestration feel…
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One Amazing Thing About Docket with Arjun Pillai
Website visitors leave without talking to anyone. See how Docket’s AI agent qualifies each visitor and books meetings live — a conversational marketing demo.
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When AI Answers the Call: Where Autonomous AI Belongs in the Contact Center with Chang Chang, Webex
Most contact centers are answering that question by accident. The default move with AI has been deflection — keep volume away from live agents, lower the cost to serve, and count the tickets that never reached a human as a win. But deflection measures how many people you kept out. It says nothing about how…
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Qualtrics Names Five Senior Leaders Across Sales, Marketing, and Product to Drive AI-Era Experience Management
The Qualtrics appointments span go-to-market, brand, product, and sales engineering as the experience management leader looks to convert AI momentum into measurable customer outcomes.
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Yesterday’s Marketing Technology & AI News | July 13, 2026
The recent wave of martech announcements shares a common thread that Chief Marketing Officers (CMOs) should read carefully: the industry is rapidly bifurcating between organizations that are operationalizing AI across end-to-end workflows and those still using it as a productivity add-on for individual tasks.
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Omneky Launches Public API and MCP Server, Bringing Autonomous Ad Creative Generation to Any Platform or AI Agent
Omneky, the autonomous AI advertising platform, announced the launch of the Omneky API and MCP (Model Context Protocol) server, opening its creative generation engine to developers, commerce platforms, and AI agents for the first time.
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Sprout Social Named as a Visionary in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening
Sprout Social views this recognition as a reflection of its commitment to AI-powered Social Intelligence and its strategy to turn real-time social signals into business decisions, driven by its proprietary AI agent, Trellis
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California Pizza Kitchen Co-Founder Rick Rosenfield on building a brand from the inside out
California Pizza Kitchen co-founder Rick Rosenfield on building a brand from the inside out — the “work-with” culture, the ROCK values, and leading through scale.
