My Courses
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#261: Fans Favorite: Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick
In this episode, Greg sits down with Michael Lewrick, bestselling author and design thinking expert, to unravel how the mindset of design thinking—beyond just tools—can spark innovation, drive transformation, and elevate business performance….
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#746: Personalizing the DTC customer experience with Kelly Soligon, Microsoft
Today, we are in New York City at Contentsquare’s CX Circle and we’re going to talk about leveraging AI and personalization to drive success in direct-to-consumer marketing. To help me discuss this topic, I’d like to welcome Kelly Soligon, VP of Consumer Digital Direct Sales at Microsoft. Kelly, welcome to the show!
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Expert Mode: Building Belief in Marketing at Scale
Sangeeta Prasad has had the rare experience of launching the Chief Marketing Officer role at not one, but two global organizations. That gives her a unique vantage point: she hasn’t just built marketing campaigns—she’s built the case for why marketing matters in the first place. In her current role as CMO of Slalom, a $3B…
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Expert Mode: Navigating the Furniture Retail Landscape with Agentic AI
The retail landscape is in constant flux, a dynamic environment shaped by evolving consumer behaviors and rapid technological advancements. For furniture retailers, this presents a unique set of challenges. The sheer volume of products, coupled with the intricacies of managing data across multiple vendors and platforms, can be overwhelming. Enter agentic AI, a technology poised…
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Tempo Launches Collections to Simplify The Path to Adaptive SPM
Tempo is launching Collections, a new modular offering that makes it easier for organizations to begin their Strategic Portfolio Management (SPM) journey. Tempo will officially unveil Collections at Atlassian Team ’25 Europe in Barcelona, showcasing how the solutions help teams gain clarity, alignment, and faster time-to-value while laying the foundation for Adaptive SPM.
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#745: Digital experience analytics and VOC with Dave Anderson, Contentsquare
Today, we are in New York City at Contentsquares CX Circle and we’re going to talk about the convergence of digital experience analytics and the power of voice of the customer insights, particularly in light of the increasing impact of AI. We’ll also dive into how these insights can drive a more agile and customer-centric…
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#155 The Evolving State of Customer Experience: Insights and Future Trends
What happens when a profession built on human insight faces a tidal wave of change—from evolving business demands to the rise of AI? How do CX leaders stay relevant and drive meaningful results in this new landscape? This episode digs deep into the…
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Mastercard unveils retail media network to deliver personalized content across channels at scale.
Mastercard today unveiled Mastercard Commerce Media, a new digital media network that takes the guesswork out of advertising. As a payments network with a dedicated commerce media capability, Mastercard is leveraging its permissioned data, trusted reputation, industry-leading technology and connections to advertisers, publishers and consumers to power smarter, personalized commerce across the board.
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SOTI Launches Mobile Tech Platform Upgrades to Address Growing Security Concerns in Retail & Improve Efficiency
80% of global consumers expect retailers to prioritize data protection and security, and an additional 80% report speed of delivery as a critical factor when choosing where to shop.
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Expert Mode: Navigating the Nuances of Consumer Confidence
Marketing as an industry and a practice is in constant flux, a dynamic environment shaped by evolving consumer behaviors and technological advancements. Understanding these shifts, particularly the nuances within different generational segments, is paramount for brands aiming to thrive. The convergence of cautious optimism among consumers, the rise of AI-powered personalization, and the increasing dominance…
