My Courses
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Navigating Digital Experience Maturity: Imperatives for Travel and Hospitality in 2026
The travel and hospitality (TTH) sector stands at a critical juncture. Global consumers consistently rank travel as their top discretionary purchase, indicating a robust demand outlook for 2025 and beyond. This economic buoyancy, combined with evolving customer expectations for hyper-personalized and seamless experiences, necessitates a strategic re-evaluation of digital experience (DX) capabilities.
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#807: AI21 Labs CMO Sharon Argov on navigating promise vs. reality with AI adoption
Today, we’re going to talk about the real tension that exists between the incredible promise of generative AI and the practical, often messy reality of enterprise adoption. We’ll explore how to bridge the gap between deeply technical products and the clear, compelling narratives that actually convince customers and boards to invest. To help me discuss…
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Qualtrics Appoints Jason Maynard as Chief Executive Officer
Qualtrics, the leader and creator of the experience management (XM) category, today announced the appointment of Jason Maynard as Chief Executive Officer, effective immediately. Maynard will also join the Qualtrics Board of Directors.
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Expert Mode: Scaling Personalization Without Sacrificing Your Brand’s Soul
For years, the twin ambitions of enterprise marketing have been pulling in opposite directions. On one hand, we have the drive for hyper-personalization—the holy grail of crafting a unique, 1:1 conversation with every single customer. On the other, we have the non-negotiable need for brand governance—ensuring that every one of those million conversations speaks with…
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#53: One Amazing Thing About Civic with Titus Capilnean
Welcome to One Amazing About Civic Technologies. Today we’re talking with Titus Capilnean, VP Go-To-Market at Civic Technologies and he will be sharing one amazing thing about Civic Nexus with us today.
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Talon.One Introduces Unified Incentives Protocol to Bridge Loyalty and Agentic Commerce
Talon.One, a provider of enterprise promotion and loyalty technology, has announced the launch of its Unified Incentives Protocol (UIP). The initiative aims to standardize how brand incentives—such as discounts, loyalty points, and rewards—are communicated to and processed by AI shopping agents.
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#806: NiCE Cognigy VP of Marketing Alan Ranger on agentic customer service
Today, we’re going to talk about the next evolution of AI in customer service. As more companies turn to automation to manage scale and efficiency, the real challenge isn’t just implementing a chatbot; it’s ensuring that technology actively solves problems and enhances the customer relationship, rather than just deflecting tickets. To help me discuss this…
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Fans Favorite: Pivoting Strategies For Tough Customers & Tough Employees
In this episode, Marilyn Suttle shares practical strategies for dealing with tough customers and employees while creating a work environment where everyone thrives. From her groundbreaking book, Who’s Your Gladys?, …
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YouGov releases Best Brand Rankings 2026, revealing the strongest brands in the US and worldwide
ouGov today released its Best Brand Rankings 2026, revealing the top 50 brands globally and highlighting the companies that consumers rate most highly in the United States and around the world.
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Adeptia Unveils New Accelerator Pack for Retirement Benefits Enrollment, Transforming Disconnected Enrollment Data into Validated, Record-Ready Inputs
Adeptia Automate helps financial services teams move from manual processing to scalable, intelligent data automation
