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Artificial intelligence augments human roles in the workplace

This article was based on the interview with Alice Fournier, CIO at ISS Americas by Greg Kihlström for The Agile Brand with Greg Kihlström podcast.  Listen to the original episode here:

Artificial intelligence (AI) can augment human roles in the workplace, rather than replacing them entirely. This is the main point emphasized in the podcast interview with Alice Fournier of ISS Americas (listen using the player above or here). The conversation acknowledges that AI and software have the potential to replace some human jobs, but it also highlights the positive aspects of integrating AI with humans in the workplace.

Fournier draws a parallel with the rise of e-commerce and online shopping, which was initially seen as a threat to traditional retail. However, instead of completely replacing physical stores, online shopping became a new way of shopping that coexisted with brick-and-mortar stores. The fundamental appreciation for the shopping experience remained, but it was facilitated through different vehicles. Similarly, the speaker believes that AI will augment roles across organizations and functions, rather than completely replacing them.

The optimal way to integrate AI with humans at work is seen as a collaborative approach. The speaker suggests that everyone in an organization, regardless of their role, should understand how technology, including AI, plays a role in their work. Just as employees need to be familiar with technology, they should also strive to understand how AI can augment what they are doing. In the near future, it is expected that many employees will be able to leverage AI to accelerate their decision-making processes and enhance their performance.

Alice Fournier of ISS Americas also emphasizes the importance of understanding how AI works without expecting employees to become experts in the technical aspects. For example, in the context of food waste and kitchen operations, chefs do not need to understand the inner workings of AI, but they should be able to use the data provided by AI to challenge their own ways of doing things and improve their processes.

Overall, the discussion suggests that AI is not a threat to human roles in the workplace, but rather a tool that can augment and enhance what humans are already doing. The key to successful integration is removing fear, making AI accessible, and showcasing how it can support and empower employees. With the right approach, organizations can leverage AI to drive success and create a positive and productive work environment.

In conclusion, AI is playing a crucial role in shaping workplace experiences. By analyzing behavioral data, organizations can optimize office layouts, improve collaboration, and enhance employee satisfaction. AI-powered tools also help organizations manage cleaning requirements and ensure a safe and healthy work environment. Additionally, AI is instrumental in driving sustainability efforts by reducing food waste and optimizing energy consumption. Although there are challenges in implementing AI, organizations are finding ways to address them and harness the power of AI to transform the workplace. As AI continues to advance, it will play an increasingly significant role in shaping workplace experiences, enabling new possibilities for businesses and employees alike.

House of the Customer by Greg Kihlström is now available.
House of the Customer by Greg Kihlström
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