Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Your Marketing OS Needs a Reboot in the Age of AI with Moburst CEO Gilad Bechar

May 21, 2026

The new central question is no longer “How do we rank?” but “How do we become the definitive answer?” This isn’t a semantic shift—it represents the emergence of a new operating system for marketing, where Generative Engine Optimization (GEO) plays a key role. AI-powered answer engines like ChatGPT, Gemini,…

Moburst CEO Gilad Bechar on winning in the age of AI-driven discovery

Moburst CEO Gilad Bechar on winning in the age of AI-driven discovery

May 20, 2026

Today, we’re going to talk about the significant disruption AI is causing not just to marketing tactics, but to the very foundation of how customers discover and interact with brands. This isn’t about a new channel to manage; it’s about the emergence of a new operating system for marketing,…

Defining the Future of Advertising in AI Assistants: Insights for Enterprise Leaders

Zappi: Defining the Future of Advertising in AI Assistants: Insights for Enterprise Leaders

May 20, 2026

Lines in the Sand, by Zappi Research, surveyed early adopters—the leading edge of consumer behavior—to provide essential guidance for senior marketing and CX leaders. Their findings offer concrete insights into where consumers will and will not accept advertising within these emerging platforms.

Salesforce: Agentic AI Reaches Tipping Point: Elevating Customer Satisfaction and Reshaping Service Operations

Salesforce: Agentic AI Reaches Tipping Point: Elevating Customer Satisfaction and Reshaping Service Operations

May 20, 2026

New research from Salesforce’s “State of Service: AI Agents Edition” highlights that AI service agents are not merely improving operational efficiency; they are significantly enhancing customer satisfaction. This evolution demands a strategic approach from senior marketing and CX leaders, focusing on governance, data readiness, and workforce adaptation to fully…

When AI Meets the Physical World: Hardware, Bionics, and Supercomputing Shaping the Future of Enterprise

When AI Meets the Physical World: Hardware, Bionics, and Supercomputing Shaping the Future of Enterprise

May 20, 2026

For the past few years, the corporate conversation surrounding Artificial Intelligence has been largely confined to software, screens, and browser windows. From generative copy and automated workflows to predictive customer analytics, enterprises have focused on digital-first implementation. However, a major paradigm shift is underway. The next frontier of innovation…

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Sprinklr Launches the Social Index, a New Benchmark for How Brands Win the Moments That Matter

May 20, 2026

The benchmark highlights diverging trends between brand activity and audience experience — and what top performers do differently.

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NMI Acquires Dwolla, Strengthening Its Embedded Payments Platform With Advanced Money Movement Capabilities

May 20, 2026

NMI®, a global leader in embedded payments infrastructure, today announced it has acquired Dwolla, one of the best-known account-to-account (A2A) payment infrastructure providers, recognized for its API-first approach to money movement.

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | May 20, 2026

May 20, 2026

Yesterday’s announcements show enterprise marketing infrastructure entering a new phase: the protocols, data standards, and creative tooling required for agentic AI are being built out in parallel by vendors who increasingly need each other to work. Six major announcements dropped on May 19, 2026, timed around Google I/O and…

Klaviyo CMO Jamie Domenici on moving from AI as a tool to AI as an autonomous agent

Klaviyo CMO Jamie Domenici on moving from AI as a tool to AI as an autonomous agent

May 19, 2026

Today, we’re going to talk about the shift from AI as a tool to AI as an autonomous agent. We’ll explore how these “agentic” AI systems, which can independently execute complex tasks based on strategic goals, are poised to redefine the marketing function, separating real value from hype and…

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Adobe Extends Creative Agent to Google Gemini, Broadening AI-Driven Content Workflows

May 19, 2026

Adobe is bringing its creative agent and pro-grade creative tools to Google Gemini, a move that will put automated imaging, design, and video generation in front of what the company describes as hundreds of millions of Gemini users. The announcement, made at Google I/O, expands Adobe’s existing partnership with…


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