#851: CRMC Keynote Speaker David Avrin on customer loyalty and being easy to do business with
Today, we’re going to talk about the powerful, and perhaps counterintuitive, idea that the greatest predictor of customer loyalty isn’t satisfaction or delight, but simply how…
WMF 2026 unveils first preview of AI and Innovation training program with 70+ stages
With over 70 educational stages already announced out of 90+ planned and more than 400 international speakers confirmed, WMF 2026 will deliver one of the world’s…
#850: Newell VP of E-commerce Tambi Younes on expanding the operational limits of ecommerce capabilities
Today, we’re going to talk about a critical breaking point for large consumer brands: the operational limits of ecommerce execution. When you’re managing thousands of products…
Marketing Technology & AI News | April 25, 2026
Yesterday’s news delivered a cluster of announcements that, taken together, reveal a marketing technology landscape in genuine structural transition — not the incremental AI feature-adds of…
Expert Mode: The Unsexy Prerequisite for AI Success in Commerce
The foundational work—the unsexy, meticulous, and absolutely essential task of getting your data house in order—is what separates a successful AI strategy from a catastrophic one.…
Expert Mode: The Case for Forgettable Customer Experiences
This brings us to a counter-intuitive but increasingly vital strategic pivot: the most effective customer experience might be the one the customer doesn’t remember at all.…
80% of CEOs now expect AI to force fundamental operational overhauls. Martech Futurist | April 24, 2026
This week’s intelligence from Gartner, Forrester, Braze, and Salesforce tells a consistent story: the organizations winning with AI aren’t the ones with the most tools —…
Declining Confidence and Evolving Needs: Strategic Imperatives for Enterprise CX and Marketing from the 2026 Retirement Confidence Survey
The 2026 EBRI/Greenwald Retirement Confidence Survey (RCS), the 36th annual assessment of American workers’ and retirees’ financial outlook, reveals a significant decline in retirement confidence across…
