Author: Agile Brand Guide

Southwest Airlines, The Economist, and OneFootball among brands recognized at Elevate’26 Customer Experience Summit for setting the standard in mobile-first and AI-centered customer experiences

This week’s research from HBR, Forrester, and MarketingProfs paints a clear picture: the CMOs winning with AI aren’t the ones with the most tools — they’re the ones who’ve redesigned how work actually gets done. Meanwhile, Forrester is projecting that 3 in 10 enterprises will actively damage customer experience…

Mathew Knowles, the architect behind Beyoncé, Solange, and Destiny’s Child’s rise, to speak at Global Tech Event WMF – We Make Future in Italy. The entrepreneur behind these global icons, along with major brand collaborations including Pepsi, Amazon, and Samsung, will take the stage in Bologna on June 25.…

Yesterday’s wave of marketing technology and AI announcements tells a story that vendor press releases won’t say plainly: the gap between AI adoption and AI competency is now the defining competitive variable in marketing.

Following the recent Qualtrics X4 Summit in Seattle, we’re going to talk about what it takes to engineer a world-class fan experience. We’ll explore how a legacy brand moves beyond the traditional event model to create personalized, memorable moments, and how they use real-time data not just to measure…

Modern marketing leaders face a critical challenge: retaining highly motivated talent while navigating an increasingly complex operational landscape. A recent report, The Passion-Pressure Paradox, by Optimizely in conjunction with Heinz Marketing, illuminates this tension. Based on a survey of over 200 marketing practitioners in lean, B2B environments, the study…

Optimizely, the leading digital experience platform (DXP) provider, today released new research, The Passion-Pressure Paradox, examining how AI pressure and complexity are impacting marketing teams’ work. Based on a survey of more than 200 marketers, the findings point to a growing disconnect between the work marketers are passionate about and…

The promise of artificial intelligence in marketing is, for the most part, being realized. The ability to generate, translate, and deploy content at a global scale is no longer a five-year plan; it’s a Tuesday afternoon task.

We built sprawling Voice of the Customer programs and sophisticated feedback loops, all in service of creating a perfect reflection of our customer inside the walls of the enterprise. But as marketing leaders, we know the truth: the reflection in that mirror is becoming increasingly distorted. Survey fatigue is…

Genpact’s Autonomy requires trust in AI: Four leadership decisions that determine whether AI scales report explores how the promise of agentic AI—systems capable of autonomous action and decision-making—represents the next frontier in enterprise transformation.