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monday.com Goes All In on AI: From Work Management Platform to AI Work Platform

May 7, 2026

The biggest change in the company’s history: monday.com rebuilds its platform from the ground up around people and agents working together to get work done.

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | May 7, 2026

May 7, 2026

Yesterday’s wave of press releases tells a story that goes well beyond the usual vendor hype cycle — and CMOs need to read it carefully. The dominant theme is that the architecture of how marketing decisions get made is being restructured. Several distinct shifts are happening simultaneously, and they…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Reframing Your AI Strategy from Technology-First to Customer-Moment-First

May 7, 2026

The best approach, as forward-thinking leaders are beginning to realize, is not to reject AI, but to fundamentally reframe its purpose. It requires shifting the starting point of the conversation from the capabilities of the technology to the nuance of human interaction—what Michelle Cooper, Chief Marketing Officer at Nice,…

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Pit Launches with $16 Million Led by Andreessen Horowitz to Bring AI-Native Software to Enterprise Operations

May 7, 2026

Founded by the team behind Voi and Klarna, Pit acts as an AI product team as a service — learning how companies work and building the systems that run their operations.

#856: CRMC Keynote Speaker Kaihan Krippendorff on making sure your brand is a disruptor not disrupted

#856: CRMC Keynote Speaker Kaihan Krippendorff on making sure your brand is a disruptor not disrupted

May 6, 2026

Today, we’re going to talk about the accelerating pace of change being driven by forces like artificial intelligence and digitization. These changes are creating a clear divide in the market, sorting brands into two distinct camps: the “Disruptors” and the “Disrupted.” We’ll explore the patterns that separate these two…

Bridging the Marketer's Confidence Paradox: From Activity to Impact

Incubeta: Bridging the Marketer’s Confidence Paradox: From Activity to Impact

May 6, 2026

While confidence in marketing performance is often high, a disconnect frequently exists between perceived success and actual business impact. This gap, termed The Marketer’s Confidence Paradox by Incubeta’s 2026 research, indicates that a significant portion of marketing spend may not be delivering its full value, leading to suboptimal growth…

Martech in Metamorphosis: Navigating AI-Driven Transformation in 2026

Metamorphosis: Navigating AI-Driven Transformation with the State of Martech 2026 Report

May 6, 2026

As revealed in the State of Martech 2026 report by Scott Brinker and Frans Riemersma, the industry is moving from established, rule-based systems to dynamic, agentic AI-driven operations, with context becoming the new competitive differentiator.

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Adobe Unveils Productivity Agent and ‘PDF Spaces,’ Shifting Focus to Interactive Content

May 6, 2026

On May 6, 2026, Adobe announced new innovations coming to Adobe Acrobat, introducing an advanced productivity agent and expanded sharing capabilities within PDF Spaces. For senior marketing and customer experience (CX) professionals, the update signals a broader industry shift from static documents to interactive, personalized content formats designed to…

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Twilio Unveils Next-Gen Platform Capabilities to Address Omnichannel Context Gap in the AI Era

May 6, 2026

As customer experience (CX) and marketing technology professionals increasingly integrate autonomous AI into their communication stacks, maintaining conversational continuity across channels has emerged as a primary friction point. Addressing this, Twilio announced its next-generation platform capabilities at its SIGNAL user conference in San Francisco on May 6, 2026.

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Verse.ai Announces RCS Messaging Functionality for Branded Text Conversations

May 6, 2026

Verse.ai, a business texting platform, now offers RCS messaging for greater branding, stronger security, ability to send high-resolution images, and more.