Exploring the MarTech & CX Landscape
Why You Can’t Miss This Episode Join us as we explore the intricacies of customer experience with Sean Albertson, an expert in the field with over two decades of experience. Learn about his innovative “4Rocks” framework that helps businesses transform…
Remember the Great Resignation. Well now, it’s more like the Great Hesitation, with many managers being reluctant to hire based on a number of factors. Also, in today’s labor market, we observe a striking contrast between different sectors, presenting unique challenges and strategies. Joining us to shed light on these dynamics is Sue Keith, Corporate Vice President at Landrum Talent Solutions.
86% of organizations consider their tech to be outdated, with 32% stating that this hinders them from delivering excellent customer experiences. This gap between aspirations to innovate and actual achievement is a common issue faced by many organizations.
Chatbots are a significant part of the future of content consumption. The
use of AI technology, specifically chatbots like ChatGPT, has the potential
to revolutionize the way users interact with and consume content. By
providing a more personalized and interactive experience, chatbots can
enhance user engagement and drive better results for media publishers and
marketers.
The “B2B SEO and the Impact of AI on Organic Search: Balancing Innovation and Fundamentals in the Age of AI” report has been added to ResearchAndMarkets.com’s offering.
Enterprise organizations need to identify and enforce clear AI governance policies within organizations. The conversation highlights the potential risks associated with generative AI platforms, such as data leaks and exposure of sensitive information.
Today we’re going to talk about what it means to be customer-obsessed, and how to create great omnichannel customer experiences in retail.
To help me discuss this topic is someone who knows all about being customer-obsessed, I’d like to welcome Jill Pavlovich, Senior Vice-President of Digital Shopping Experiences at Albertsons Companies, and recipient of the Customer-Obsessed Leadership Award at this year’s Forrester CX Summit.
Qualitative research is a crucial component of human-centered design as it allows companies to gain deep insights into the customer’s perspective, motivations, and emotions.
The Science of Sticky Ideas: Crafting Memorable CX Strategies We revealed some powerful insights from “Made to Stick” by Chip and Dan Heath on my latest podcast episode with Megan Burns! We explored why some ideas thrive while others fade…
Customer feedback is a powerful tool that can drive organizational change and ultimately lead to organic growth for a business.
