164: #164: Stories and the Customer Experience with Gabrielle Dolan
Today we’re going to talk about the power of customer and employee stories to create great customer experiences. To help me discuss this topic, I’d like to welcome Gabrielle Dolan, Speaker, Founder Jargon Free Fridays, and author of the book…
CX Goalkeeper with Santhakumaran Atmalingam – S1E34 is about the CX infinite loop and the marriage of CX & EX.
The CX Goalkeeper had a smart discussion with Santhakumaran Atmalingam Santhakumaran is the Founder of CX Expert Asia, an International Customer Experience Consultant, a Global Keynote Speaker and Judge at several international CX awards. In this…
163: #163: Return to Work, Part 2: Doing “Return to the Office” Well
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger…
162: #162: Prioritizing Success with Marlo Higgins
Today we’re going to talk about time as currency. While data has been called the new most valuable resource, the world keeps creating more and more data and information. We haven’t yet found a way to make more time – which is why I believe it is…
CX Goalkeeper with Naeem Arif – S1E33 is about CX in retail business
The CX Goalkeeper had a smart discussion with Naeem Arif Naeem is a CX thought leader. Everybody knows him. He is the Customer First Enabler. He is the Director of the United Carpets Group PLC, the Managing Director of NA Consulting LTD, he is…
161: #161: Return to Work, Part 1: Succeeding with a Hybrid Workforce
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger…
160: #160: CX, EX, and Digital Product Rollouts with Jonathon Hensley, EMERGE
Today we’re going to talk about the relationship between customer experience and employee experience, and how companies need to provide their teams with the right tools to make both successful, as well as to enable success in digital product…
CX Goalkeeper with Peter Pirner – S1E32 is about the CX status in the DACH region and about his podcast “CX-Talks”
The CX Goalkeeper had a smart discussion with Peter Pirner Peter is the CMO of Petlando and the podcast host of CX-Talks. He passionately helps companies to create better customer experiences. He is a former domain lead at Kantar Germany. We discussed…
159: #159: Meaningful Digital Transformation & CX with Howard Tiersky, FROM Digital Transformation Agency
Today we’re going to talk about meaningful digital transformation. While “digital transformation” is currently a buzzword and many organizations talk about its importance in order to stay competitive both operationally, and in the battle to…
158: #158: Transform Your Data with AI and ML, featuring Brandon Carroll, TEKsystems
I’m excited to introduce the final part of a special 3-part series about the importance of taking the right platform-based cloud approach so businesses can enable MLOps and realize the true value of AI and machine learning. This series is brought to…
Catch the latest episodes of our shows
Listen to the latest episode of The Agile Brand podcast here: