The CX Goalkeeper had the great opportunity to interview Adam Toporek
LinkedIn Headline: Helping organizations win with experience! ► Customer Service Expert ✪ Keynote Speaker ✪ Trainer ✪ Strategic Advisor
Highlights:
- 00:00 Game Start
- 00:50 Adam’s introduction
- 03:09 Which values drive you in life?
- 04:24 it’s never too late to win with CX
- 07:35 how do you define defense and attack in customer service?
- 09:38 how is it possible to prevent hassle for customers?
- 14:02 employee empowerment
- 19:08 3S Process and the CATER Process
- 22:52 Employees remuneration
- 26:13 The Future of CX
- 28:32 Adam’s book suggestion
- 29:35 Adam’s contact details
- 30:01 Adam’s Golden Nugget
and much more
#cxgoalkeeper #customerexperience #podcast #leadership
