Salesforce: Field Service’s AI Paradox: Maximizing Investment Amidst a Growing Talent and Data Crisis
A recent Salesforce report, State of Field Service: The Road to Revenue in the Agentic Era, based on a survey of over 2,300 field service professionals…
105 Customer Experience Statistics for 2026
105 customer experience statistics for 2026 on AI in service, trust, loyalty, personalization, and CX operations — compiled from 23 studies and fully sourced.
When AI Answers the Call: Where Autonomous AI Belongs in the Contact Center with Chang Chang, Webex
Most contact centers are answering that question by accident. The default move with AI has been deflection — keep volume away from live agents, lower the…
