Category: Business Transformation Pitch With The CX Goalkeeper

Ana Maria Zumsteg – S1 E6 – second half ….with more than 20 years of CX work at Zurich Insurance and experience in implementing CX measurement tools & understanding customers’ needs across 30+ countries, Ana Maria shared some of her top…

With more than 20 years of CX work at Zurich Insurance and experience in implementing CX measurement tools & understanding customers’ needs across 30+ countries, Ana Maria shared some of her top learnings. Ana Maria implemented the NPS framework…

Francesca Tempestini Serie 1 – Episode 4 Are you smiling when you are speaking about your former employer? Francesca Tempestini continuously smiled during this smart discussion about her experience at Disney as a cast member. Francesca Tempestini is…

Martin Wettstein is an innovative and strategy driven senior leader with over 20 years of front-line experience establishing new IT functions from the ground up, rebuilding existing departments, and developing and implementing best-in-class systems,…

Heike Wiegand is Partner at KPMG in the insurance practice. She is an expert in several fields like insurance, strategy and consulting. In this episode Heike shares his view of the status of the insurance Industry. In particular, she is giving some…

Jonathan Daniels is very well known in the CX world. He is the author of the book “The Customer Experience Playbook” He is dedicating his time co-creating, training and coaching organisations and leaders, giving practical tips on becoming…