Retail AI Council Launches Shopper Context Protocol Working Group to Strengthen Customer Relationships in the Era of Agentic AI
The initiative unites retail and technology executives around an open standard designed to prevent the erosion of customer loyalty
New Study Proves Data Integrity Is Critical Growth Driver in Digital Advertising
Groundbreaking research shows why leading brands are enhancing media quality, targeting efficiency and performance through data integrity optimization
Tealium Enables AI-powered Contact Center Solutions with Amazon Connect Integration
New bi-directional flow fuels personalized customer journeys and AI-ready agent intelligence in the contact center
AI-powered conversational messaging drives global Black Friday momentum, Sinch data shows
Early global platform data from Sinch (Sinch AB publ) shows that Black Friday on November 28 triggered a clear shift toward richer, AI-powered conversational messaging formats.
Verndale Acquires Fishtank to Create North America’s Leading SitecoreAI Experience Practice
Verndale and Fishtank combine 14 Sitecore MVPs and award-winning expertise to help brands navigate the AI era with confidence.
Salesforce Introduces Agentforce Nonprofit with New AI Agents to Empower Staff, Drive Fundraising, and Maximize Mission Delivery
To better support the critical missions and work of the nonprofit sector, Salesforce today announced Agentforce Nonprofit (formerly Nonprofit Cloud) with new, purpose-built AI agents for fundraising, program management, volunteer…
“Because everyone else does”: Survey by Coupler.io reveals key mistakes businesses make in AI adoption
Despite media warnings about AI replacing human decision-making, executives rank this as only the fifth most common mistake (11%), according to a study by Coupler.io, a…
Commerce Operations Foundation Launches Order Network eXchange, The New Standard Linking Agentic Commerce and Other Selling Channels to the World of Fulfillment
Vendors and brands representing over $1 trillion in GMV – including Manhattan Associates, IBM Sterling, Pipe17, SPS Commerce, Radial, Ryder, Barrett Distribution, Allbirds, Ipsy, commercetools, and…
