Who gets to approve an agent’s output? Martech Futurist | September 16, 2026
HBR, Gartner, and Marketing Week converged this week on one question blocking AI value in marketing: who holds the authority to decide. A practitioner’s guide to assigning it.
Yesterday’s MarTech, AI & CX News | September 16, 2026
Sept 15, 2026 martech news: Profound raised $180M at $1.8B, Bazaarvoice found 65% of AI shoppers click known brands, and Sinch saw AI holiday trust slip.
Achievers Unveils Achievers Intelligence, Turning Recognition Data into Workforce Insight and Action
New AI layer builds on more than one billion recognition moments and 20+ years of behavioral data
Holiday Shoppers Embrace AI Assistants While Prioritizing Value and Trust, Cordial Research Finds
New research reveals consumers turn to AI for product discovery and deal hunting, and brands must deliver personalized experiences that drive value to win holiday shoppers
Talkdesk brings commerce orchestration to the retail floor
Talkdesk for Stores connects in-store, digital, and contact center experiences to give retailers a more complete view of every customer
Nearly All Fraudulent Hires Gain Active Corporate Credentials Before Detection, HYPR Research Finds
HR and security leaders reveal over two-thirds of fake workers are caught by “gut feeling” after bypassing traditional onboarding defenses
Merlin Entertainments Elevates the Guest Experience Across Its Global Attractions with NiCE CXone
Across LEGOLAND® Resorts, Madame Tussauds, and more, NiCE’s CX AI platform is making every stage of the guest visit, from ticketing to reservations, feel effortless
Adform is one of OpenAI’s technology platform partners as ChatGPT Ads arrive in Europe
Adform clients can now access ChatGPT Ads, as strong client adoption signals growing momentum across the region.
Yesterday’s MarTech, AI & CX News | September 15, 2026
Five martech releases carried Sept 14, 2026 datelines. NP Digital, Azoma and Indexa measured AI answer position. Doceree attacked claims-data latency.
Knak Expands Its AI Production Layer to Mobile as RCS Business Use Grows
Enterprise demand for marketing production increases as brands look to add more channels and strengthen marketing performance.
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