#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One
We are here at Medallia Experience at the Wynn in Las Vegas and seeing some examples of amazing customer experience…
#655: AI and Automation in the supply chain with Nick Stuart, RSM
Joining me today is Nick Stuart, US Consumer Products Senior Analyst at RSM, where he focuses on AI and automation’s…
#654: Translating research into cross-functional strategic change with Adam Hagerman, Indeed
It’s important to collect customer experience data, but if it’s not driving change across your organization, is it really helping…
#653: Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics
How long would you like to wait to get customer insights? Weeks or minutes? Today we’re going to talk about…
#652: The power of multimodal AI with Dani Yogatama, Reka
Is your organization just jumping on the AI bandwagon, or do you have a solution that will support your company’s…
#651: AI and in-house creative teams with Jen Rapp, Superside
With AI’s ability to augment in-house creative teams, how does that change the way organizations should approach both their creative…
#650: Maximizing your ad spend with Matt Wasserlauf, Blockboard
This year, many advertisers – especially retailers — are being asked to do more with less. At the same time…
#649: How to look at ROAS with Mitsu Kikuchi and Rocco Baldasarre of Shirofune
In digital advertising, are we chasing the wrong metrics? While short-term ROAS might look impressive, are we missing the bigger…
#648: Breaking down silos between paid and organic search with Matt Shenton, Croud
Retailers are constantly shifting budgets between paid search and SEO—but are they missing opportunities by treating them as separate silos?…
#647: Achieving retail media success with Ben Dutter, Power Digital
Retail media plays a critical role, but are advertisers wasting money without realizing it? Many brands are spending big on…
#646: AI in e-commerce with Oren Inditzky, Wix
Starting an online store is easier than it used to be, but aren’t there still a ton of things you…
#645: Building brand trust with Aman Advani, CEO of Ministry of Supply
When brand trust is everything, how do companies ensure they aren’t just talking about values but actually demonstrating them in…