#552: Fulfillment, logistics, and the e-commerce experience with Jon Schecter, Autostore
In the fast-paced world of e-commerce, efficiency in fulfillment and logistics is more crucial than ever. Today, we’re joined by…
#551: Maximizing holiday sales with Zarina Stanford, Bazaarvoice
The holiday shopping season might seem like it’s months away, but if you listen to consumers, it’s closer than you…
#550: The science of CX with Martha Brooke
While we talk about customer experience a lot on this show, today’s focus is going to be a little different…
#549: Winning at Conversational Commerce with Stefanos Loukakos, Connectly
Today we’re going to talk about trends in conversational commerce and why retailers need to rethink the customer experience when…
#548: Staying customer-focused amidst expansion with Alice Eweida, Pandia Medical Group
In today’s competitive healthcare landscape, expanding into new markets and maintaining a focus on customer-centricity are critical for sustained growth.…
#547: Aligning brand with business strategy with Lori Poer and Nigel Dennis
Welcome to a special episode of the show, brought to you by The Office of Experience, a design-driven, digital-first, vertically…
#546: The Great Hesitation with Sue Keith, Landrum Talent Solutions
Remember the Great Resignation. Well now, it’s more like the Great Hesitation, with many managers being reluctant to hire based…
#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons
Today we’re going to talk about what it means to be customer-obsessed, and how to create great omnichannel customer experiences…
#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara
As the global cybersecurity workforce continues to expand, the industry faces significant challenges in meeting the demand for skilled professionals.…
#543: Better Together: CX + Digital + Marketing with AJ Joplin, Forrester
Today, from the Forrester CX Summit North America in Nashville, we are thrilled to have AJ Joplin, Senior Analyst at…
#542: Forging Boundless Experiences with Humans + AI with JP Gownder, Forrester
The adoption of AI into customer experiences, and marketing efforts is happening—rapidly. But it’s not enough to just slap AI…
#541 AI adoption is driving enterprise transformation, with Peter van der Putten, Pega
We are here at PegaWorld iNspire at the MGM Grand in Las Vegas, Nevada we’ve been seeing some amazing things,…