#663: AI in retail marketing with Uldis Baumerts, Bryj
Today, we’re joined by Uldis Baumerts, Chief Operating Officer of Bryj Technologies, a leader in driving AI-powered innovations for the…
#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear
Today, I’m excited to welcome Katherine Lehman, CMO of ReturnBear, a leader in reverse logistics and sustainable returns solutions. At…
#661: Creating a world-class student experience with Mike Milliron, IMG Academy
Today’s guest is Mike Milliron, Chief Operating Officer at IMG Academy Campus. Mike has played a key role in reimagining…
#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics
We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create…
#659: The current state of the job market with Sue Keith, Landrum Talent Solutions
Today we’re going to talk about the current state of hiring for marketers, and how communication execs are responding to…
#658: Winning retail by reducing customer frustration with Jean-Christophe Pitié, ContentSquare
If customer acquisition costs are rising and conversion rates are falling, how will your brand survive the next wave of…
#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia
We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing…
#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One
Companies often separate Customer Experience (CX) and Employee Experience (EX) into different silos, but what if the real key to…
#655: AI and Automation in the supply chain with Nick Stuart, RSM
Joining me today is Nick Stuart, US Consumer Products Senior Analyst at RSM, where he focuses on AI and automation’s…
#654: Translating research into cross-functional strategic change with Adam Hagerman, Indeed
It’s important to collect customer experience data, but if it’s not driving change across your organization, is it really helping…
#653: Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics
How long would you like to wait to get customer insights? Weeks or minutes? Today we’re going to talk about…
#652: The power of multimodal AI with Dani Yogatama, Reka
Is your organization just jumping on the AI bandwagon, or do you have a solution that will support your company’s…