105: #105 Social Innovation and Business w/ Paul Spiers, The New P&L
Today we’re going to talk about social innovation and its importance to business. By taking a new look at how innovation is defined within an organization, progress can be made in areas that have previously been difficult to address. How…
104: #104 Understanding the Voice of the Customer
Learn the best ways to listen to your customers.
103: #103 Agility and the Personal Brand w/ Jennifer Sherman, The Influencer Collective
Today we’re going to talk about how to create a personal brand that is agile, memorable, and meaningful in a world gone (mostly) virtual. To help me discuss this topic, I’d like to welcome Jennifer Sherman, Founder & Chief Strategist…
102: #102 The Experience Maturity Model
Where does your organization rate in the CX & EX experience maturity model?
101: #101 Building a Sustainable, Agile Workforce with Roberta Matuson
Today we’re going to talk about creating a sustainable workforce that can help your brand be successful, no matter what the business environment may throw your way. We’re obviously living in tumultuous times and cannot control all aspects of our…
100: #100 Data Science & AI with CX and EX
There is great opportunity to use artificial intelligence with your customer and employee experience initiatives.
99: #99 Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business…
98: #98 What is Brand Experience?
Brand experience is defined as the combination of the internal and external, or employee experience and customer experience.
97: #97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business…
96: #96 Preparing Your Organization for CX Optimization
After you’ve built a CX platform, how do you make sure it is continually improving?
95: #95 Version Next, Now Part 3, Episode 1: Looking Up w/ Leslie Deutsch, TEKsystems
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business…
94: #94 The Intersection of CX and EX
Understand where customer and employee experience work together for the benefit of all audiences.