The CX Goalkeeper had the great opportunity to interview Ricky Harris
LinkedIn Headline: Chartered Institute of Customer Management, Call Centre, Customer Services Master classes
Highlights:
- 00:00 Game Start
- 00:32 Ricky’s introduction
- 03:34 Ricky’s values
- 05:26 The CX landscape in South Africa
- 7:36 What can we learn from South Africa
- 12:49 The role of the Chartered Institute of customer management
- 19:19 Continuous Education & the most requested skills
- 21:36 The future question (CX in 10 years)
- 26:29 Ricky’s book suggestion
- 31:28 Ricky’s contact details
- 32:39 Ricky’s golden nugget
and much more on https://www.cxogoalkeeper.com/RickyHarris
#cxgoalkeeper #customerexperience #podcast #leadership
