The CX Goalkeeper had the great opportunity to interview Colin Shaw
LinkedIn Headline: Global Influencer in Customer Experience & Marketing | Financial Times Award For Leading Consultancy For Last 4 Years | Host of ‘The Intuitive Customer’ in Top 5% | Best-selling Author x 7 | Conference Speaker
Highlights:
00:00 Game Start
00:51 Colin’s introduction
06:19 Colin’s values
08:31 The customer satisfaction index
09:56 No single silver bullet in customer experience
11:04 Customer Science
15:29 Data
21:49 Behavioral science
31:08 Artificial Intelligence
35:44 An example: Apple
37:19 The Future of CX
38:40 Colin’s book suggestion
40:04 Colin’s contact details
41:08 Colin’s Golden Nugget
and much more on https://www.cxgoalkeeper.com/ColinShaw
#cxgoalkeeper #customerexperience #podcast #leadership
#artificialintelligence #data #customerscience #behaviouralscience
