The CX Goalkeeper had a smart discussion with Jeannie Walters
Founder and CEO of Experience Investigators, Customer Experience Speaker, Trainer, Podcast Host.
In this episode you will learn:
- Customer experience is more than a customer journey map or a Net Promoter Score.
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It creates fewer ruined days for customers
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CX is all about 3 things: a mindset, a strategy and a discipline
… and much more
more information: http://www.cxgoalkeeper.com/JeannieWalters
