The CX Goalkeeper had a smart discussion with Claire Boscq-Scott
CEO of the Jersey Hospitality Association, the BIZ-SHUI creator, Keynote speaker, Book author… simply: Claire is full of energy!
I split the discussion in 2 episodes, the first episode went live last week!
In this episode you will learn:
- When you feel good, you listen to, you have empathy, you inspire people
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Make sure that your employees (mentally emotionally and physically) feel well, they will take care of your customers and they will stay longer with you
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The way we think affects the way we feel and affects the way we behave and vice versa.
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The Business Energy Map which representing 9 areas of your life can be used as objective setting tool too
Book Suggestion:
- Move Your Stuff, Change Your Life: How to Use Feng Shui to Get Love, Money, Respect and Happiness; Karen Rauch Carter
- All the books of Davina MacKail as Declutter Your Life as Modern Alchemy OR Feng Shui: Create Health, Wealth and Happiness Through the Power of Your Home (Hay House Basics)
- High Performance Habits: How Extraordinary People Become That Way, Brendon Burchard
How to contact Claire:
Claire’s books: https://www.claireboscqscott.com/books/
Her Golden Nugget:
“Be the change you want to see in the world” M. Gandhi
Thank you, Claire!
#customerexperience #cxgoalkeeper #bizshui #strategy #experiencedesign #cxtransformation #employeeexperience
