The CX Goalkeeper had a smart discussion with Mark Hamill
Mark Hamill is the CEO of ARCET Global
The discussion is available on all common PODCASTING platforms as Apple, Google, Amazon, Spotify, and Stitcher as well as a WEBCAST on YouTube.
In this episode we discuss:
- about ARCET Global
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Culture is a big topic nowadays
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The importance of Recognition
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Customer Centricity World Series will take place in May 2022
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some criterias to identify which awards are “good”
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There is zero loyalty in Awards.
… and much more
His book suggestion:
The Dichotomy Of Leadership: Balancing The Challenges Of Extreme Ownership To Lead And Win; Jocko Willink
Mark’s golden nugget:
People and culture are the most important things.
How to contact Mark:
Thank you, Mark !
#customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast
Mentioned in this episode: Rosaria Cirillo, Markus Von Kloeden
