The CX Goalkeeper had a smart discussion with Neil Skehel
Neil is CEO and founder of Awards International in the UK, Serbia and UAE. Owner of CXM (Customer Experience Magazine).
My learnings:
- By winning an award and by sitting next to Don Hales, Neil started together with Don “Awards International”
- Awards International offers outstanding awards in several countries (UK, UAE, Turkey, …)
- One of the key success factors of Awards International is the DREAM TEAM
- In future there will be several options how to run them. The digitalization (e.g., blockchain, digital platforms) is giving a new dimension to businesses
- There is no “new normal” there will be a “new future” with new opportunities, new business models, as the financial flows changed. It is a matter of fact that Moore’s law is forever dead.
- The following leadership traits make Neil successful: taking risk, ensuring short decision paths, backing people, always learning if something goes wrong
His book suggestion:
- War and Peace, Leo Tolstoy
Neil’s golden nugget:
“What you recognize is what you get” in other words, “You see what you look for”. If you look for positivity, you will have a positive life. It is key that you look for the positive side of life to live a better life.
How to contact Neil:
Thank you Neil!
#customerexperience #leadership #innovation #transformation
