Customer Journey Orchestration (CJO)
Pega Customer Decision Hub
Deepen relationships and maximize value every moment everywhere with Pega’s Customer Decision Hub. It features AI-driven next best action that delivers across multiple channels.
Pointillist by Genesys
Listed in Customer Journey Orchestration (CJO)
The Genesys customer journey management solution integrates their acquisition of Pointillist into their existing customer engagement platforms. From the Genesys website: “Deliver frictionless experiences at scale for every customer. Harness …
Quadient Inspire Journey
Listed in Customer Journey Orchestration (CJO)
Inspire Journey is the only customer journey mapping solution recognized by analysts to integrate omnichannel communication touchpoints with your customers. Inspire journey not only allows you to experience the journey …
Qualtrics
Listed in Customer Journey Orchestration (CJO)
Qualtrics CustomerXM helps you create a human-centered business to take actions with empathy that will benefit customers and the business. For customers to stay satisfied and stay longer businesses need …
Roojoom
Listed in Customer Journey Orchestration (CJO)
Deployed by early adapters as AT&T and Comcast and designated by Gartner as a 2020 Cool Vendor in AI for Customer Analytics Roojoom’s platform Personal AI engines invoked for each …
SAS Visual Data Mining and Machine Learning
Listed in Customer Journey Orchestration (CJO)
SAS Visual Data Mining and Machine Learning supports the end-to-end data mining and machine-learning process with a comprehensive visual (and programming) interface that handles all tasks in the analytical life …
