Emotional Optimism & Employee Experience with Claude Silver – Chief Heart Officer

The CX Goalkeeper had the great opportunity to interview Claude Silver

LinkedIn Headline: Chief Heart Officer at VaynerMedia (CHRO)/Chief People Officer)

Highlights:

0:00 Game Start

00:45 Claude’s Introduction

01:55 Claude’s values

04:09 Claude ingredients for success

6:20 The Role of Human Being in Business

7:43 Claude’s definition of her own success

10:00 Where to start with employee experience

14:04 Definition of Employee experience (“you are moving the ball down the field”)

15:49 Scoring a goal alone it’s not so funny as scoring them together

18:53 something Claude tried and didn’t work

20:30 what we are speaking about in 10 years

21:15 Claude contact details

22:35 Claude book suggestions

23:29 Claude golden nugget

… and much more

Claude Contact Details:

• https://www.claudesilver.com/

• https://www.linkedin.com/in/casilver/

Claude’s Podcast – Emotional Intelligence – stop here and subscribe her podcast!!!

• https://podcasts.apple.com/us/podcast/emotional-optimism-living-in-the-silver-lining-podcast/id1441782924

• https://open.spotify.com/show/3fAXOkGMiGKuYmsrJfrX5m

for more information: http://www.cxgoalkeeper.com/ClaudeSilver

Thank you, Claude.

#cxgoalkeeper #customerexperience #podcast #leadership