CX Goalkeeper had the great opportunity to interview Alec Dalton
LinkedIn Headline: At Your Service … Service Operations Consultant | Best-Selling Author | “Top 20 Hospitality Executives to Watch in 2022”
Highlights:
00:00 Game Start
00:36 Alec’s Introduction
03:29 Alec’s Values
05:08 What’s the status of customer experience in hospitality?
11:09 Best practices
12:52 It’s not rocket science
15:57 Alec’s best experience during his last trip
19:44 Common mistakes to avoid
23:25 Quality Management
27:16 How will hospitality evolve
30:15 The future of CX
32:31 Alec’s book suggestion
33:49 Alec’s contact details
34:09 Alec’s Golden Nugget
and much more on https://www.cxgoalkeeper.com/AlecDalton
#hospitality #cxgoalkeeper #customerexperience #podcast #leadership
