Trust the frontline! They are the ambassadors and the scouts.
The CX Goalkeeper had a smart discussion with Chip Bell
Chip Bell is a World-Renowned Authority On Customer Loyalty And Service Innovation
The discussion is available on all common PODCASTING platforms as Apple, Google, Amazon, Spotify and Stitcher as well as a WEBCAST on YouTube.
The discussion was split in 2 episodes. This is the second one…
In this episode you will learn all about the book: Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
(1) curiosity that uncovers insight,
(2) grounding that promotes clear focus,
(3) discovery that fosters risk-taking,
(4) trust that safeguards partnership purity, and
(5) passion that inspires energized generosity
… and much more
His book suggestion:
- Purple Cow, Seth Godin
Chip’s golden nugget:
Trust the frontline! They are the ambassadors and your scouts.
How to contact Chip:
Thank you, Chip!
#customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast
