The CX Goalkeeper had the great opportunity to interview James Dodkins
LinkedIn Headline: Customer Experience Rockstar 🤘 | CX Evangelist @ PEGA 🦄 | International Keynote Speaker 🌍 |
Highlights:
- 00:00 Game Start
- 00:38 James’ introduction
- 01:54 James’ values
- 02:58 Customer Machine
- 04:17 Best Practices
- 06:13 A time question
- 13:12 Four main type of customer company interactions
- 15:35 Empathy among machines?
- 17:12 How to prepare for the future
- 20:31 James’ preferred example for a customer machine
- 22:08 The future of CX
- 23:05 Book Suggestion
- 23:55 James Contact Details
- 24:06 James’ Golden Nugget
and much more on https://www.cxgoalkeeper.com/JamesDodkins2
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