Speaker Profile: Mark Slatin, CCXP
Award-Winning CX Thought Leader, MS-CXM Professor, Author, and Podcast Host
Mark Slatin is a globally recognized CX thought leader, consultant, coach, and faculty member, recently named one of the Top 25 CX Leaders (CX Magazine). He created the Trusted Guide Roadmap™ Master Class, equipping CX leaders with proven frameworks and tools to secure executive buy-in.
Mark serves as a Professor of Practice at Michigan State University in the Master of Science in Customer Experience Management (CXM) program—the first of its kind in North America. Previously, he launched and led a celebrated CX transformation at Sandy Spring Bank, earning awards like the CX Innovation Award, Forbes America’s Best Bank, and The Washington Post Top Workplace.A Certified Customer Experience Professional (CCXP) and former CXPA Board member, Mark also hosts The Delighted Customers Podcast, ranked in the Apple Podcast > Management Top 20 in the U.S.
Videos
Topics
- The Trusted Guide Roadmap
- Leading Change by Becoming a Trusted Advisor
Types of Engagements
- Workshops
- Customer Trainings
- In-person and Virtual